Dear Friends & Customers,
We would like to thank you for another amazing year!
As you know, the holidays are quickly approaching and here is our upcoming schedule:
Our last day of shipping for 2015 is December 18th. Please place your orders no later than December 7th to ensure shipment before we close for the holidays and yearly maintenance. Normal operations will commence on January 4, 2016.
This year over the break, we will be installing a brand new ERP system that will help us improve every aspect of our business. As most of you know, the implementation of these type of software systems can be cumbersome and we anticipate some growing pains during this transitional period. As a result, you might experience shipping delays during this changeover and we advise you to place additional orders ahead of time to ensure that you have adequate inventory for Valentines Day, Chinese New Year and beyond.
We’re confident this new system will make us more efficient and more agile to address and adapt to all of your future business needs. Please be confident that we’re doing everything we can to ensure a smooth and speedy transition during this period.
If you have any questions or concerns, please contact myself or your Pipedream/Jimmyjane/Sir Richards sales person to ensure that you have sufficient inventory going forward.
We would like to wish you a safe and happy holiday season and we look forward to another prosperous year together!
Thank you for your continued support!
Chairman and CEO